Refund policy

Overview

This Return and Refund Policy applies to all purchases made through our e-commerce store.

By placing an order, you agree to the terms outlined below.

1. Eligibility for Refunds

We offer a 30-day limited warranty from the date of delivery.

Refunds or replacements will only be granted in cases where:

  • The product arrives defective, or

  • The product develops a manufacturing defect within the warranty period

We do not accept returns or refunds in the following cases:

  • Change of mind

  • Incorrect orders placed by the customer

  • Normal wear and tear

  • Minor variations that do not affect product functionality

2. Request Process (No Physical Return Required)

We do not require customers to return the product.

To request a refund or replacement, the customer must:

  1. Contact our support team within 30 days after delivery

  2. Provide clear photos or videos showing the defect

  3. Provide order details (order number and purchase email)

Our team will review the request and determine the appropriate resolution.

3. Resolution Options

If the request is approved, we may, at our discretion:

  • Issue a full refund, or

  • Send a new product at no additional cost

We do not offer product exchanges.

4. Refund Method

Approved refunds will be processed using the same payment method used for the purchase.

5. Refund Processing Time

Once approved, refunds are typically processed within 5 to 10 business days, depending on the customer’s payment provider.

Please note that additional time may be required for the refund to appear on the customer’s account, depending on their financial institution.

6. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us immediately with supporting evidence so we can resolve the issue as quickly as possible.

7. Contact

For refund requests or support, please contact our team:

8. Policy Updates

We reserve the right to update or modify this policy at any time. Changes take effect immediately upon posting on this page.

9. Legal Compliance

This policy has been created in accordance with applicable U.S. consumer protection laws. However, nothing in this policy limits any rights granted to consumers under applicable law.

Thank you for shopping with us.