Shipping policy
Overview
This Shipping Policy applies to all orders placed through our store and is valid for customers located in the United States.
1. Order Processing Time
All orders are processed within 1 to 2 business days.
Orders are not processed or shipped on weekends or holidays.
In case of high order volume, processing times may be slightly delayed. If there is a significant delay, we will notify you via email.
2. Shipping Time
Once shipped, orders are typically delivered within 5 to 7 business days.
Please note that delivery times are estimates and may vary due to factors beyond our control, including:
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Carrier delays
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Weather conditions
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Operational or logistical issues
3. Shipping Cost
We offer free shipping on all orders within the United States.
4. Shipping Area
We currently ship only within the United States.
5. Tracking Information
All orders include a tracking number.
Once your order has been shipped, you will receive an email with tracking details so you can monitor your delivery.
6. Incorrect Address
It is the customer’s responsibility to provide a correct and complete shipping address.
We are not responsible for orders delivered to incorrect addresses provided by the customer.
7. Lost or Stolen Packages
We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
If you experience issues, we recommend contacting the shipping carrier directly.
8. Delays Outside Our Control
We are not responsible for delays caused by circumstances beyond our control, including but not limited to:
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Shipping carrier disruptions
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Natural events
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External logistical issues
9. Contact
If you have any questions about your shipment, please contact us:
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Email: contact@getsoakerpro.com
Thank you for shopping with us.